FAQs
Are you a clothing customization factory?
Yes, we are a clothing customization factory. With over 16 years of industry experience, we have an independent design team and accessory supply chain (including custom webbing and metal hardware) to support full-process development from sketches to finished garments. Whether it’s deconstructed cuts, Oversized T-shirt silhouettes, or niche cultural prints, we accurately replicate your creative vision.
Can I print my brand logo on the clothes?
Of course you can, we support a custom service. However, before printing you will need to provide a pdf file of your logo, the higher the resolution of the logo the better.
What is your MOQ?
Our MOQ is 50 pieces, in order to meet the needs of more new and old customers and combine with our own production.
Can you custom clothing according to my design requirements?
Yes, we welcome customers to provide their own design requirements. You can send us a tech pack, and our professional design team will collaborate with you to ensure that your creative design is transformed into reality.
Do I need to provide original design files to customize clothing?
Not necessarily. If you have original design files such as drawings or vector graphics, it would be very helpful. However, if you only have sketches or a simple description, our design team can also communicate with you to ensure a clear understanding of your needs.
What is the production lead time for custom clothing?
The production lead time for custom clothing depends on the scale and complexity of the order. Typically, the production lead time for custom t-shirts is generally 15-25 working days, hoodies is about 15-25 working days, and jackets is about 25-35 working days. After confirming the order, we will communicate with you in detail and provide an accurate delivery time.
Can you provide samples?
Yes, we can provide samples. You can directly contact us through our official website, and we will assign a dedicated sales representative to guide you on how to obtain samples, as well as the related sample fees and shipping methods.
How long will I receive the custom samples?
The sample lead time typically depends on the complexity and quantity of the order. Generally, it takes approximately 1 to 2 weeks for sample production and delivery. Please note that this is only an estimated time, and the specific sample lead time may vary due to order volume and seasonal demand.
How can we contact you to get more information or submit a custom clothing order?
You can reach us through the following channels:
– Send an email to info@groovecolor.com with your questions or requirements stated in the email subject.
– Fill out the contact form on our official website, providing your detailed information and requirements.
If I want a different product from the ones you haven’t in the catalogs, is it possible?
Yes, it is possible. Light customization and full customization are our advantageous services. At the same time, we also have design capabilities and an accessories supply chain.
Can you provide international shipping?
Yes, we can provide international shipping services. Wherever you are in the world, we can safely deliver custom clothing to you. The shipping cost will depend on the destination and the weight/volume of the order.
Do you have any quality guarantees?
Yes, we take responsibility for the quality of the custom clothing we produce and accept third-party inspections. If you discover any quality issues after receiving the custom clothing, please contact us promptly. We will investigate and provide appropriate solutions based on the specific situation.
How is the price of custom clothing calculated?
The price of custom clothing depends on multiple factors, including design style, material selection, quantity, and the complexity of customization requirements. Please contact our sales team and provide your specific requirements, and we will provide you with a detailed quotation.
I submitted an inquiry, when will you respond?
Due to the time-lag, we sometimes can’t get back to you right away.But we will reply to you as quickly as possible, usually taking 1-2 two business days. If you haven’t received a reply, you can contact us directly via WhatsApp
